Pre-Purchase Questions
How are your products made?
A Bitter Almond products are printed on demand. All clothing is printed in the US but other items may be printed in Europe and Asia. Most orders are shipped out within 2–3 days.
Where do you deliver?
All items can be delivered internationally. This includes the US, Canada, the UK, Ireland, Australia and New Zealand.
Delivery is not available to: Afghanistan, Belarus, Burundi, Central African Republic, Cuba, Iran, Libya, North Korea, Somalia, Sudan, Syria and Zimbabwe.
How long does delivery take?
The delivery time depends on your location, but can be estimated as follows:
- USA: 3–4 business days
- Europe: 6–8 business days
- Australia: 6–14 business days
- International: 10–20 business days
What payment methods do you accept?
A Bitter Almond accepts all major credit and debit cards and PayPal payments.
Card payments are processed by Stripe, an established and secure payment gateway used by Amazon and Lyft. Card payments are immediately processed. For more information see stripe.com.
What is your refund, return and exchange policy?
Refunds and returns are only offered if you receive the wrong items or your items are damaged. We don’t offer exchanges.
Will I be charged customs for my order?
An additional customs and tax fee can occur on some international orders. This fee is not in our control and is at your own cost. Customs policies vary for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Post-Purchase Questions
My order hasn’t arrived. What should I do?
On occasion, the order fulfillment may take longer than initially expected and there may be delays during holidays.
If you haven’t received your order within the time stated for your country, please check that there were no mistakes in your delivery address (you can find this in your order confirmation email) and that your package wasn’t left with a neighbor or held at the post office.
If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost. Please contact us with the correct address and your order number.
If there was no mistake in the delivery address and your package wasn’t left at the post office or with a neighbor, get in touch with us .
I received a wrong/damaged product, what should I do?
All products are quality checked before shipping, firstly, please accept our apologies.
If a damaged or mislabeled item was accidentally let through our quality control, or was damaged during shipment, we take full responsibility and will provide a free replacement.
Please contact us within a week of receiving the item/s with photos of the damaged item/s, your order number, and any other details you may have about your order.